okygame Privacy
Policy

okygame (referred to in this policy as "okygame", "we", "us", or "our") is a Philippines-facing online casino and sports betting platform accessible at okygame.net. okygame operates under PAGCOR regulatory oversight and is committed to responsible data stewardship in accordance with Philippine law.

For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173), okygame acts as the personal information controller in respect of the personal data it collects directly from users of the platform. Where okygame engages third-party service providers to process data on its behalf, those providers act as personal information processors under written agreements that bind them to equivalent standards of data protection.

If you have any questions about this Privacy Policy or about how your personal data is handled, please contact our Data Protection Officer (DPO) as described in Section 14 of this policy.

okygame collects personal data from you in several ways: information you provide directly, information generated automatically through your use of the platform, and information received from third parties in connection with verification and payment processing. The categories of personal data we collect include the following:

okygame does not collect sensitive personal information beyond what is strictly necessary for age and identity verification, regulatory compliance, and responsible gaming obligations. We do not collect biometric data beyond what may be inherent in government-issued ID documents provided during KYC.

okygame uses the personal data it collects for the following purposes:

• Account creation and management: To register your player account, verify your identity and age (21+ requirement), maintain your account settings, and authenticate your access to the platform;
• Payment processing: To facilitate deposits and withdrawals in Philippine Peso via GCash, Maya, QR Ph, GrabPay, InstaPay, PesoNet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ;
• Regulatory compliance: To fulfil our obligations under PAGCOR's online gaming framework, the Anti-Money Laundering Act (AMLA), and RA 10173, including KYC and transaction monitoring;
• Fraud prevention and security: To detect and prevent fraudulent activity, collusion, money laundering, underage gambling, and multiple account abuse;
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling and to administer responsible gaming tools including deposit limits, loss limits, cooling-off periods, and self-exclusion requests;
• Customer support: To respond to your queries, complaints, and account issues via live chat and email;
• Platform improvement: To analyse usage patterns in aggregate form to improve platform performance, game offerings, and user experience;
• Service communications: To send you transactional emails and notifications related to your account activity, including deposit confirmations, withdrawal status updates, and security alerts;
• Marketing (where consented): To send you promotional content about okygame's offers, bonuses, and new game launches if you have given your explicit consent to receive such communications. You may withdraw this consent at any time.

okygame does not use automated decision-making or profiling that produces legal or similarly significant effects on you without your knowledge, except where such processing is necessary for fraud prevention or regulatory compliance, in which case you will be informed and given the opportunity to request human review.

Under the Philippine Data Privacy Act of 2012, okygame processes your personal data on the following legal bases:

• Contractual necessity: Processing required to enter into and perform the contract between you and okygame, including account management, payment processing, and game service delivery;
• Legal obligation: Processing required to comply with Philippine laws and regulations, including PAGCOR requirements, the Anti-Money Laundering Act, and the Data Privacy Act itself;
• Legitimate interest: Processing necessary for okygame's legitimate interests, such as fraud prevention, platform security, responsible gaming monitoring, and business analytics, where these interests are not overridden by your privacy rights;
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly in relation to marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

okygame shares personal data only in the following circumstances and only to the extent necessary for each specific purpose:

• Payment service providers: GCash, Maya, GrabPay, InstaPay, PesoNet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ receive the transactional data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and Philippine BSP-regulated frameworks;
• KYC and identity verification partners: Third-party KYC service providers receive the identity documents and data you submit for verification, for the sole purpose of confirming your age, identity, and eligibility to use the platform;
• Game software providers: Licensed third-party game studios and live dealer platform providers may receive your player account identifier and session data necessary to deliver their games through the okygame platform;
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or Philippine law enforcement agencies may receive data where okygame is legally required to disclose it;
• Professional advisors: Legal counsel, auditors, and compliance consultants may access data on a confidential basis where necessary for professional services;
• Business transfers: In the event of a merger, acquisition, or asset sale affecting the okygame platform, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party processors engaged by okygame are required to enter into a Data Sharing Agreement or Data Processing Agreement that mandates data security standards consistent with RA 10173 and restricts use of your data to the specific purpose for which it was shared.

okygame retains your personal data for as long as your account is active and for a period thereafter as required by law or legitimate business need. The following general retention guidelines apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act;
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by AMLA and BSP regulations;
• KYC documents: Retained for the duration of the account and for five (5) years post-closure, consistent with PAGCOR and AMLC requirements;
• Gaming and betting logs: Retained for five (5) years from the date of each session, for regulatory audit and dispute resolution purposes;
• Customer support communications: Retained for three (3) years from the date of the last interaction;
• Marketing consent records: Retained for three (3) years from the date consent was given or withdrawn, whichever is later, to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical analysis.

okygame implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• Encryption in transit: All data transmitted between your browser or device and the okygame platform is protected using TLS (Transport Layer Security) encryption;
• Encryption at rest: Sensitive personal and financial data stored on okygame's servers is encrypted using industry-standard algorithms;
• Access controls: Access to personal data is restricted to okygame personnel and authorised processors who require it for their specific job function, governed by role-based access control and the principle of least privilege;
• Multi-factor authentication: Administrative access to systems containing personal data requires multi-factor authentication;
• Security monitoring: okygame employs intrusion detection systems and conducts regular security audits and vulnerability assessments of its platform infrastructure;
• Staff training: All personnel with access to personal data receive regular data privacy and security training.

In the event of a personal data breach that is likely to result in serious harm to affected individuals, okygame will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected individuals as promptly as practicable, in accordance with Section 20 of RA 10173.

Please note that while okygame takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and for ensuring that your device is adequately secured when accessing the okygame platform.

The okygame platform uses cookies and similar tracking technologies to enhance your experience, maintain session continuity, and support platform analytics and security functions. A cookie is a small text file stored on your device by your browser when you visit a website.

okygame uses the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function correctly. These include session authentication cookies that keep you logged in during your visit, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without impairing platform functionality;
• Functional cookies: Remember your preferences such as language settings, preferred game lobby view, and responsible gaming limit configurations;
• Analytics cookies: Collect anonymised or pseudonymised data about how users interact with the platform, including pages visited, time spent, and navigation paths. This data is used in aggregate to improve the platform experience;
• Security cookies: Used to detect and prevent fraudulent activity, including the identification of unusual login patterns, multiple account creation attempts, and bot activity.

You can manage or disable non-essential cookies through your browser settings at any time. However, please be aware that disabling strictly necessary cookies will prevent you from logging in or using core platform features. okygame does not currently use third-party advertising or retargeting cookies.

You have the following rights in relation to the personal data that okygame holds about you:

• Right to be informed: You have the right to be informed of how your personal data is being collected, used, and shared — which is the primary purpose of this Privacy Policy;
• Right of access: You may request a copy of the personal data okygame holds about you, along with information about how it is processed;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you. Some corrections can be made directly within your account settings;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to okygame's legal retention obligations under PAGCOR, AMLA, and RA 10173;
• Right to object: You may object to processing of your personal data where okygame relies on legitimate interest as its legal basis, and for direct marketing communications at any time;
• Right to data portability: You may request your personal data in a structured, commonly used, and machine-readable format where technically feasible;
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting prior processing;
• Right to lodge a complaint: If you believe okygame has violated your data privacy rights, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our Data Protection Officer via the live chat function or by email at [email protected]. okygame will respond to data rights requests within fifteen (15) business days of receipt of a valid, verifiable request.

okygame employs age verification procedures during account registration and as part of its KYC process to prevent access by underage individuals. If okygame discovers that it has inadvertently collected personal data from a person under the age of 21, that data will be deleted and the account immediately closed.

If you are a parent or guardian and believe that a minor in your care has created an okygame account, please contact us immediately via live chat or at [email protected] so that we can investigate and take appropriate action without delay.

Some of okygame's third-party service providers — including certain game software providers, KYC verification partners, and cloud infrastructure providers — may process personal data in jurisdictions outside the Philippines. Where such cross-border transfers occur, okygame ensures that adequate safeguards are in place to protect your personal data in accordance with the requirements of the Philippine Data Privacy Act.

These safeguards may include contractual data protection clauses (Data Sharing Agreements or Data Processing Agreements), the recipient country's recognition by the NPC as providing adequate data protection, or other legally approved transfer mechanisms. okygame will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without first implementing appropriate safeguards.

The okygame platform may contain links to third-party websites or services, such as payment provider portals (GCash, Maya) or regulatory information pages. This Privacy Policy applies solely to the okygame platform at okygame.net. okygame is not responsible for the privacy practices of any third-party websites, and we encourage you to review their respective privacy policies before providing any personal information.

The inclusion of a link to a third-party site does not constitute okygame's endorsement of that site or its privacy practices.

okygame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, okygame will notify registered players via in-platform notification, email, or a prominent notice on the website prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. It is your responsibility to review this Privacy Policy periodically. Your continued use of the okygame platform after any revised Privacy Policy becomes effective constitutes your acceptance of the updated terms.

If you do not agree to the revised Privacy Policy, you must stop using the platform and contact customer support to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way okygame handles your personal data, you may contact our Data Protection Officer (DPO) through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly through the okygame website. Live chat is the fastest way to reach the team for urgent data privacy concerns;
• Email: [email protected] — please allow up to five (5) business days for a response to data privacy requests submitted by email.

When submitting a data privacy request by email, please include your registered account email address, a description of your request or concern, and copies of any supporting documents if applicable. okygame may need to verify your identity before processing your request.

For regulatory complaints that have not been resolved satisfactorily through our internal process, you may lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines through its official government channels.

For responsible gaming concerns, please visit our Responsible Gaming page, which provides full details on our player protection tools and support resources.